Whenever possible, preview the property before showing it. If you are familiar with the property you will be more effective when showing. Also, you may find that despite contrary representations, the property may not meet your client’s needs. Your time and your client’s time are valuable, don’t waste it:
- Follow the showing instructions provided on the MLS listing. Be sure to call the listing agent or seller if requested.
- Give the seller an estimated time frame that you and your client expect to arrive. Please be prompt. If you cannot make it in the agreed upon time frame, please call the seller.
- If no one is available, call the listing agent’s office for assistance.
- Give the seller reasonable time to make the property ready to show.
- If the listing agent/office or seller has not responded before you arrive or if you are using the lockbox, go to the door first without your client.
- When using a lockbox, always ring the doorbell and/or knock loudly several times before entering property.
- If the seller is home, respectfully explain that you want permission to show the property and ask for access.
- If no one answers or no one is there, enter the property first and announce your presence to be sure, e.g. “Hello, Realtor here. Is anyone home?”
- Guide your client through the property. Open window coverings and turn on lights as needed. Do not leave your client unattended to prevent blame from the seller if any items are broken or missing from the property later.
- Allow sufficient time for your client to see the property. Be aware to look for any potential “red flags” about the property (Disclosure).
- When finished, make sure to turn off the lights and reset any alarms and door locks. Leave your card inside the property in a conspicuous place.
- If you do not show the property, call the seller or listing agent as soon as possible to cancel.